Delayed Indexing (NA Data Center)

Incident Report for Fullstory

Resolved

Our indexing backlog is now fully resolved. Session data captured during the impact window is available for search and in data warehouses.

Posted Oct 30, 2025 - 08:30 EDT

Monitoring

A fix has been implemented and new session data is no longer delayed. We are monitoring the backlog of session data impacted by these delays and will resolve this incident once the backlogged session data is fully indexed.

Posted Oct 30, 2025 - 07:42 EDT

Identified

We've identified the issue and we're working to rectify it at this time.

Posted Oct 29, 2025 - 18:00 EDT

Investigating

At 11:15 AM EDT, we began experiencing indexing delays for session data and Data Warehouse updates in our NA data center. We are investigating the issue.

Posted Oct 29, 2025 - 13:59 EDT

This incident affected: Fullstory Web Application, Webhooks & Alerts, and Destinations.